Policies

Shipping

  • In stock items will ship within 1 to 3 business days after payment is received. Custom orders will ship within 1 to 3 business days after the item is complete and full payment is received.
  • Orders are shipped via USPS Priority Mail, which generally takes 1 to 3 days to arrive.
  • Shipping is charge $8.95 flat rate with free shipping for all orders over $100.
  • All items are insured and tracking information is provided for all orders.
  • I can only ship orders within the US at this time.
  • Please Note: Shipping times are not guaranteed by USPS during the holidays

Returns & Refunds

I hope you’ll be delighted with your jewelry, but in the event that you’re not, you may return any in stock jewelry within 15 days in perfect, unworn condition and I will exchange the product or refund the purchase price minus the shipping charges.  Please read the Additional Information page regarding how to put on bracelets as bracelets that have been bent or broken will not be accepted for exchange or refund.  Insure all returns and package them well to prevent damage.

If you believe your order is missing or has arrived damaged, please contact me as soon as possible.  All items are shipped insured, but missing or damaged items must be reported to USPS in order to be eligible for a replacement or refund or replacement.  Once approved, refunds or credits may take as long as 30 days to appear on your credit card statement.  Please contact your bank or credit card company for details.  

Custom orders are non-refundable and cannot be canceled, exchanged, or returned.

Payments

I accept Visa, Mastercard, American Express, and Discover.  I also need a valid and working phone number so I can contact you if a problem occurs during order processing.  For security reasons, you might also get a phone call from me confirming an order to verify information.  I reserve the right to cancel your order if I can’t verify your information, and that’s the last thing I want to do!

You may also pay via PayPal if you prefer.  If you provide an unverified shipping address, additional verification may be needed.  After all information is provided, you may be directed to the PayPal website to complete your order.  I apologize for any inconvenience this may cause, but the security of your personal information is extremely important to me. 

 General Terms & Conditions

At Cherokee Ridge Jewelry Designs, we want you to be completely satisfied with your purchase through this network. If for any reason you are not entirely satisfied with one of our products, simply return the item as specified in Cherokee Ridge Jewelry Designs’ return policy within 15 days for an exchange or refund. After 15 days, Cherokee Ridge Jewelry Designs cannot guarantee any warranties and disclaims all warranties to the full extent permissible by law.

The use of CherokeeRidgeJewelry.com is limited to individuals aged 18 years or older. However, those between the ages of 13 and 18 can use the website with permission from their parents. By visiting or ordering products on this website, you represent to Cherokee Ridge Jewelry Designs that you meet our age requirements.

By using this website, you are also agreeing to abide by all rules, regulations, statutes, laws and ordinances, pertaining to your use of CherokeeRidgeJewelry.com. By entering into this agreement, you warrant that you will not use the website for any purpose that is either unlawful or prohibited by this agreement. You may not use any of Cherokee Ridge Jewelry Designs’ services in a manner that could disable, overburden or impair Cherokee Ridge Jewelry Designs’ server or the networks connected thereto. You may not try to gain unauthorized access to services, other accounts, or networks through hacking, password mining or any other means.

By creating an account with Cherokee Ridge Jewelry Designs, you agree that is your sole responsibility to maintain security of your account information and password. You agree to be financially responsible for all of your use on this website.

You also agree to provide your name, valid address, valid phone number and valid email address when registering on this site. You must also provide valid credit card information when needed and you are responsible for updating your contact information and shipping address.

Cherokee Ridge Jewelry Designs does not charge to access our website from a mobile device. However, your mobile carrier's data, Internet, text-messaging plan may charge for such usage. You are responsible for all fees incurred through your mobile services carrier. Our mobile services may not be compatible with all phones or providers. You agree that Cherokee Ridge Jewelry Designs may communicate with you via SMS, MMS or other means of electronic communication. Certain information about your mobile services usage may be communicated to Cherokee Ridge Jewelry Designs. We do not guarantee that mobile services will be available at all times and in certain areas. No data you transmit via mobile device can be considered 100 percent secure. You agree that your use of mobile services is at your own risk, even during the transmission of personal information.